Track Your Order
Where is my order?
We want your Lux Umbra pieces to reach you as swiftly and safely as possible. Use the options below to follow your shipment every step of the way.
Check your order status
Enter your order number and email address to view your fulfilment status, tracking number, and carrier details.
Your order number begins with # and can be found in your confirmation email.
Track with Royal Mail
Many of our UK orders are dispatched via Royal Mail Tracked. If your shipping confirmation email includes a Royal Mail tracking reference, you can follow your parcel directly on the Royal Mail website.
Track with Evri
Some orders are fulfilled through Evri. If your dispatch email references an Evri tracking number, use the link below to check your delivery progress.
Haven't received a tracking number?
Around 44% of our recent orders are dispatched without individual tracking — particularly smaller parcels sent via standard post. If you haven't received a tracking reference, your order is still on its way. Typical delivery times are:
- UK Standard: 3–5 business days after dispatch
- International: 7–14 business days after dispatch
If your estimated delivery window has passed and you haven't received your order, please don't hesitate to get in touch.
Need help?
Our team is here to assist. Contact us with your order number and we'll look into it right away.